The Real Reason Why Clients Are Afraid To Say “No” To Salespeople
Transcript:
I spent about six months trying to land one account, at least to a phone call. After six months, this company, a big company in New York, finally agreed to have a conference call with me so I can give them a live demonstration of our product.
So we finished the call. We said our goodbyes. But they say “Well, give us a call in a couple of weeks. And I said “Great.” “To follow up with us. And we’ll go from there.
“By complete accident, I hit the mute button.
What they said was, “We’re not going to go with him. Keep using him for more information and make sure that we shop someplace else cheaper.
“That’s what woke me up to realize there is a game going on between buyers and sellers. It has become perfectly acceptable not to tell the truth to people who sell.
What were they afraid that I might do if they told me the truth?
Pressure them.
4 Responses
Trust is very vital no one wants to do business with an untrustworthy person. You expect the delivery of service you are promised on accepting and honouring your part by paying for the services or goods. It does not matter how small or big.
Durban, KwaZulu Natal, South Africa
This article is really a Master Class. Trust doesn’t only hold the key, it also helps customers feel comfrotable to open.
Dubai
You are so right Ari. How easy we forget. Keep up the great work you are doing, and may God always keep you and your wonderful family, happy, healthy and in the palm of his hand.
Respectfully, Frank O
NY, USA
This is do deep Ari, and SO important for every business person (human being) to really understand. You’re the only one who has tapped into such a deep truth and to bring it up to a level we can understand and then use authentically to grow our businesses. Everyone offers tactics for growth, you offer deep truths have infinite possibilities.
Sydney, Australia